Have a question, a problem with your order, or just want to say hello? We're here to help. The AIRestorePhoto team is a small, dedicated group and we read every message personally. Reach us any time at info@airestorephoto.com.
What we can help with
- Order issues — didn't receive your download link, payment was charged but the page didn't load, or you need a duplicate of your restored photo.
- Restoration quality — not happy with the result or want advice on getting the best output from a heavily damaged photo.
- Technical problems — upload errors, browser compatibility issues, or the preview not loading.
- Colorization — questions about how the AI colorization works or add-on pricing.
- Billing & refunds — duplicate charges, questions about your Stripe receipt, or refund requests.
- Privacy & data — questions about how your photos are handled, stored, or deleted. See our Privacy Policy for full details.
- General questions — anything else on your mind. We love hearing from our users.
Before you write
You may find an instant answer in our Frequently Asked Questions on the home page. Common topics include how to restore heavily damaged photos, supported file formats, and how the one-time payment model works.
Response time
We aim to reply to all messages within one business day (Monday – Friday, excluding public holidays). If your issue is urgent — for example, you were charged but cannot access your download — please include your Stripe payment confirmation email in your message so we can look up your order quickly.
Tips for faster support
When contacting us, please include:
- A brief description of the problem you experienced.
- The email address associated with your Stripe receipt (if applicable).
- The browser and device you were using (e.g. Chrome on Windows 11).
- Any error messages or screenshots — these help us reproduce issues faster.
Legal & policies
For information on how we handle your data, please read our Privacy Policy. For the rules governing use of the Service, see our Terms of Service.